Updated March 2026
 
General Conditions
Jenny Terry Design will only commence work once an order has been placed by phone, email, or in writing. An “order” is deemed to be a verbal or written agreement between Jenny Terry Design and the Client, including telephone and email confirmation.

Invoices will be generated and issued electronically and sent via email to the Client. Payment details will be included on all invoices.

Jenny Terry Design accepts no legal liability for loss or damage caused by any work carried out.

All quotations are valid for a period of 30 days only.

These Terms and Conditions supersede all previous agreements or understandings. Acceptance and/or payment of a quotation, estimate, or invoice constitutes full agreement to these Terms and Conditions.

Jenny Terry Design reserves the right to terminate a project if:

• The Client behaves in a way that negatively affects the workflow of the project

• The Client shows a lack of communication for 60 days or more

• The Client demonstrates excessive micromanagement or an inability to move forward with the project

If any of these circumstances arise, the deposit will be non-refundable.

Creative Direction Approval
Once a mood board or creative direction is approved, all subsequent design work will be based on that direction.

Any significant change in direction after approval, including requests to revisit previous concepts or explore new styles outside of the approved direction, will be considered a change in scope. This may require additional fees and may reset the revision process and timeline.

Payment Terms
Jenny Terry Design reserves the right to require a deposit of 30% to 50% of the total project cost before any work will be carried out. For projects under $500, full payment may be required before work begins.

Once a deposit has been paid and work has begun, the Client is responsible for payment of all work completed up to that point, even if the project is paused, canceled, or terminated for any reason.

If a project is ended prior to completion, Jenny Terry Design will assess the stage of work completed and invoice accordingly. Depending on the stage of the project, this may include up to the full remaining balance.

Should the scope of work change during the development of the project, additional costs may be incurred. Any price changes will be communicated and approved before proceeding.

Delays in the project timeline longer than 30 days do not relieve the Client of responsibility for payment of work completed.

All accounts are payable within 30 days of the invoice date unless otherwise agreed. Accounts outstanding beyond 30 days may be considered in default and services may be suspended. Clients agree to pay all reasonable costs and expenses, including legal fees, associated with the collection of unpaid balances.

If a payment becomes more than 30 days overdue, Jenny Terry Design reserves the right to request full payment for the project at that time. No further work will be conducted until payment has been received.

Project Completion
Project completion is based on the completion of the agreed design process, including concept development and the included revision rounds.

The design process is collaborative and iterative, and creative preference alone does not constitute incomplete work.

If the Client chooses to pause or end the project before all revision rounds are used, the project will be considered complete based on the work delivered up to that point, and payment for completed work will be due.

Final design files will only be released once full payment has been received.

Revisions
Each project includes up to four (4) rounds of revisions intended to refine an existing concept.

Revisions do not include the creation of entirely new design directions or concepts. Requests that require new concept development will be considered a change in scope and may incur additional fees.

Excessive revisions or significant changes in direction may impact the project timeline and will be discussed and approved before proceeding.

Timeline
All project timelines are estimates and may change based on feedback timing, scope changes, and Client responsiveness.

Jenny Terry Design is not responsible for delays caused by changes in direction, delayed communication, or additional requests beyond the original scope.

Client Communication & Project Status
If the Client fails to respond to communication for a period of 28 days or more, Jenny Terry Design reserves the right to archive the project and invoice for all completed work and materials.

At that point, the project will be placed on hold. Any future work will require confirmation of scope, updated timeline, and any applicable deposit before work resumes.

Unforeseen Circumstances
In the event of illness or any unforeseen circumstance affecting Jenny Terry Design’s ability to complete the project, an assessment of work completed will be made.

If appropriate, a portion of the deposit may be returned. If the value of completed work exceeds the deposit, the project will be placed on hold until a reasonable solution is agreed upon.